Call-in your creative partner Stuck trying to make a website edit, getting a weird error, and planning something big? We're here and ready to support all your website needs. Your InfoClient Name First Last Client CompanyEmail Request InformationPlease select the type of support request, then scroll to and complete the appropriate section. Type of Request Web Design or Content Change Bug or Error Training Request Print/Design Deliverable Other/General Question Training RequestWhat task would you like help with?(Required)Be specific: “How to update my contact form,” “How to add a blog post,” etc.What have you tried so far?Where are you stuck or confused?PriorityCritical - This is an issue that I need fixed asap, but I'd like training after.High - I need to know how to do this ASAPMedium - It's important that I know how to do this.Low - I need a training but whenever is fineLowest - This would be nice to haveHow urgent do you feel this is? (If you over estimate the impact or severity, we will reclassify it which could lead to a delay)Technical RequestIssue SummaryBriefly describe the issue in a few words.Complete URLPlease provide a complete URL to the page with the problem. (ex: https://yourdomain.com/path/to/the/page)Detailed DescriptionProvide a detailed description of the problem. Please include any error messages, word for word, if applicable. Device / Environment InformationProvide as much information as you can about what device you noticed the error on. (ex: Desktop, Windows 11, Chrome; iPhone 15 Pro, Safari)Steps to ReproduceWith as much detail as possible, please give steps to reproduce the error. Include what you clicked on, what you expected, and what you got instead. When did the problem occur? Site ImpactLow - Everything is working, issue is cosmeticMedium - Some features not workingHigh - Entire site unusableHelps prioritize urgent issues. Issue PriorityLowest - Not really an issue that needs addressedLow - Needs fixed but whenever is fineMedium - It's importantHigh - Need this solved ASAPCritical - I'm freaking outHow urgent do you feel the issue is? (If you over estimate the impact or severity, we will reclassify it which could lead to a delay in resolving your issue)Hours Pre-Approval1-2 hours3-4 hours5+ hours30min diagnosis followed by estimateI have an existing technical support retainerFor those who do not have technical hours with us, please let us know how many hours you authorize us to spend troubleshooting this issue. (at current hourly rate)Other NotesUse this space for anything else you need to add. If you have files or recordings larger than 1MB, post them to a sharing service and provide those links here. Web Design / Content RequestTitleGive this request a short title, pleaseURLWhat page or item is this related to? For a webpage, please use the complete URL to the page.Detailed LocationWhere on the page is the change being made (be as specific as possible, e.g. 3rd paragraph that begins with 'In our company ...', 4th accordion 2nd paragraph)Detailed Description of ChangePlease provide a detailed description of the change you need. Be as specific as possible. E.g.: Change the sentence "Our company is proud to support Xyz charity" to "Our company has partnered with Xyz charity to provide for the less fortunate." If more information, images or content needs to be provided, you can create a document and link to that document here. Please remember to grant access to "Anyone with the link" to view the document. Other Issue or QuestionTitleGive this request a short title, pleaseWhat can we help with?GeneralAttachements Drop files here or Select files Max. file size: 1 MB, Max. files: 3. Please include screenshots, recordings, or other relevant files. Use the "Other information" to link to these, if you've uploaded to Google Drive, Dropbox, or other sharing service. This has a 1MB limit. For larger files, please use a sharing service. Print / Design Deliverable RequestProject NameGive this request a short title, e.g. “Fall Fundraiser Postcard” or “Tradeshow Banner.”Type of DeliverableFlyerBrochurePostcardBusiness CardSignageSocial GraphicDigital GraphicPresentationAdvertisementDocument/ReportOtherWhat do you need designed?Describe the deliverable and what you’d like us to create or change. Include any specific direction, messaging, or requirements.Size / SpecificationsInclude dimensions, orientation, page count, platform size, printer specifications, etc. If you aren’t sure, leave this blank and we can help determine the appropriate specs.Final Deadline Month Day Year When do you need the completed design files?First Draft Month Day Year When would you like the first draft by?PriorityStandard — no specific rushTime Sensitive — tied to an upcoming date/eventUrgent — requires attention as soon as possibleAttachments Drop files here or Select files Max. file size: 1 MB, Max. files: 3. Please upload your content document along with any reference materials, logos, photos, Word docs, previous designs, inspiration, printer spec sheets, etc. (You do not need to upload materials Stratifi already has on file) This has a 1MB limit. For larger files, please use a sharing service and drop the link below. Other NotesIf needed, describe the uploaded files, provide links, clarify additional information.Yes, I'd like to receive brand and website recommendations from Stratifi Sign me up!
